Terms of service
Welcome to San Antonio Prints. By placing an order with us, you agree to the following Terms of Service. Please read them carefully before purchasing.
1. General - San Antonio Prints provides custom printing services for photographs, artwork, and other print products. By using our services, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
2. Custom Orders - All products are made based on the files, sizes, and selections provided by the customer at the time of purchase. It is the customer’s responsibility to review all order details carefully before submitting an order.
3. Customer-Provided Files - Customers are responsible for ensuring that all uploaded files are correct and print-ready. San Antonio Prints is not responsible for issues caused by:
- Low-resolution images
- Poor image quality
- Incorrect sizing or cropping
- Spelling or design errors in customer-submitted files
- Color differences resulting from customer file setup
4. Color and Print Variations - We do our best to produce prints as accurately as possible. However, slight variations in color, brightness, contrast, and trimming may occur due to screen settings, printer settings, material type, and production tolerances. These minor variations are not considered defects.
5. Returns and Refunds - Due to the custom nature of our products, all sales are final. We do not accept returns or offer refunds unless there is a verified print defect or production error caused by San Antonio Prints.
Customers must report any print defect within 3 business days of receiving their order and provide clear photos and order details for review. If approved, we may offer a replacement or refund at our discretion.
6. Turnaround Times - Estimated production and delivery times are provided as a guide only and are not guaranteed unless otherwise stated in writing. San Antonio Prints is not liable for delays caused by shipping carriers, weather, holidays, or other circumstances outside our control.
7. Shipping and Delivery - Once an order has shipped, responsibility for delivery falls to the shipping carrier. San Antonio Prints is not responsible for lost, delayed, or damaged packages caused by the carrier, though we will make reasonable efforts to assist with claims when possible.
8. Order Refusal and Cancellation - We reserve the right to refuse or cancel any order at our discretion, including orders that contain unlawful, offensive, copyrighted, trademarked, or inappropriate content, or if we believe the order violates these Terms of Service.
9. Intellectual Property - By submitting files to San Antonio Prints, you confirm that you own the rights to the images, artwork, or content provided, or that you have permission from the copyright holder to reproduce them. San Antonio Prints is not liable for copyright or trademark violations related to customer-submitted materials.
10. Limitation of Liability - San Antonio Prints shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our services or products. Our total liability for any claim related to an order shall not exceed the amount paid for that order.
11. Changes to Terms - We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our services after changes are posted constitutes acceptance of those changes.
12. Contact Information - For questions regarding these Terms of Service or to report a print defect, please contact San Antonio Prints directly through our provided business contact channels.