Contact information
1. Customer Contact Responsibility - Customers are responsible for providing accurate and current contact information when placing an order, including name, email address, phone number, and shipping address when applicable. San Antonio Prints is not responsible for delays or issues caused by incorrect or incomplete contact information provided by the customer.
2. Business Communication - By placing an order or contacting San Antonio Prints, you agree that we may contact you regarding:
- Order confirmations
- Order updates
- Questions about submitted files
- Print defect claims
- Billing or payment issues
- Customer service follow-up
Communication may be made by email, phone, text message, or other contact methods provided by the customer.
3. Response Times - We make reasonable efforts to respond to customer inquiries in a timely manner. Response times may vary depending on order volume, business hours, weekends, and holidays.
4. Contact for Print Defects or Order Issues - Customers must contact San Antonio Prints within the required timeframe for any order issue, including print defects. When reporting an issue, customers should include their order details and any supporting photos if applicable.
5. Marketing Communications - If customers choose to subscribe to promotional messages, newsletters, or marketing updates, they may receive information about offers, new products, and services. Customers may opt out of marketing communications at any time.
6. Privacy of Contact Information - San Antonio Prints will use customer contact information only for business-related purposes, including order processing, customer service, and approved marketing communications. We do not sell or share customer contact information with third parties except as necessary to fulfill services, process payments, or comply with legal obligations.
7. Updates to Contact Information - Customers should notify San Antonio Prints promptly if their contact information changes before an order is completed or delivered.
8. Contact Us - For questions, order issues, or support, customers should contact San Antonio Prints through the official business contact methods provided on our website or ordering platform.